Refund policy

to be eligible for a refund, your cancellation will have to be made within 3 working days from the date of purchase. your refund will be processed, and credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

for store credit, you will have to email us at least 10 working days before the scheduled appointment date.

gift cards are strictly valid for 3 months from the date of purchase. 

late or missing refunds

• contact your bank, there is often some processing time before a refund is posted. 
• if you’ve done the above and still have not received your refund, please contact us at hello@sortorial.com.